<aside> 🗣 What do my past leaders, teammates, and customers have to say about me?
</aside>
As a CSM
- Owned the creation and implementation of a CSM playbook for a scaling CS team. Including outreach strategies, cadence time lines, and QBR framework.
- Increased customer retention to 98% within 9 months through proactive outreach and personalized success plans.
- Developed and implemented a data-driven customer segmentation strategy that led to a 21% increase in upsell and cross-sell revenue
- Utilized A/B testing to optimize customer engagement, doubling click-through rates to 15%
As a Partnerships rep
- Generated $1.2 million new ARR through partnerships
- Sourced and qualified 50+ high-value partner opportunities, leading to 20+ closed deals and 30% pipeline growth.
- Conceptualized and helped launched co-marketing campaigns, generating 100+ qualified leads and 12 new customers.